Shipping and returns

We want you to be completely satisfied with your purchase. Please read our return and exchange policy carefully before making a purchase:

Returns

• If you’re not happy with your order, you may return it within 3 days of purchase, provided the item is unused, in its original packaging, and in resalable condition.

• To start a return, please contact us with your order number and details.

• Once we receive and inspect the item, we’ll issue a refund to your original payment method. Please allow 3 business days for processing.

Exchanges

• Need a different size, model, or item? We’re happy to offer exchanges if the product is unused and in its original condition.

• Exchanges are subject to stock availability.

• To request an exchange, contact us and we’ll guide you through the process.

Non-Returnable Items

• For hygiene and safety reasons, used braai equipment, custom orders, and clearance items cannot be returned or exchanged.

Damaged or Incorrect Orders

• If your order arrives damaged or you received the wrong item, please notify us within 48 hours of delivery.

• We’ll arrange a replacement or issue a refund at no extra cost to you.

Return Shipping

• Return shipping costs are the responsibility of the buyer unless the return is due to our error (e.g. damaged or incorrect item).

• We recommend using a trackable shipping service for returns.